Reports To: Revenue Systems Manager

Classification: Full-time | Exempt

Salary & Benefits: $65,000 to $75,000. The Center offers a competitive benefits package that includes medical, dental, vision, 401k with employer contribution, voluntary life, short-term, and long-term disability insurance, paid parental, family care, and gender affirming healthcare leave. We also offer a generous paid time off policy.

Schedule: Generally Monday through Friday. Work days and hours may shift depending on scheduling needs; typical schedule will be 10:00 a.m. to 6:00 p.m.; flexibility required.

Summary: The Salesforce Administrator will oversee the management and enhancement of the Salesforce platform at The Center, as well as contribute to the development and rollout of Salesforce-based solutions and integrations. This position is an excellent opportunity for a technologist who is interested in applying analytics and innovation to help further The Center’s work. The ideal candidate has significant experience with Salesforce, ideally with nonprofits, and a passion for helping organizations adopt new technologies and tools.

Essential Duties and Responsibilities:

  • Manage and participate in projects to improve our use of Salesforce, working with staff and external consultants to implement enhancements to the system.
  • Work with staff across the organization who use Salesforce, providing training and continued support.
  • Oversee day-to-day activities and operations of a complex, highly integrated Salesforce implementation.
  • Manage user roles, security, profiles, workflow rules, and other configuration options.
  • Establish a consistent and efficient data governance process at The Center, accounting for the full data life cycle - including collection, configuration, storage, analysis and dissemination.
  • Design, implement and refine the suite of quantitative and qualitative tools used to track progress and outcomes against goals.
  • Keep up to date with new Salesforce features, including required security updates, and best practices applicable to our industry.
  • Monitor system performance and usage, along with overall database health.
  • Perform other duties as assigned.

Position Requirements:

  • Bachelor's degree or equivalent transferable life/professional experience.
  • At least two years of experience with Salesforce administration, ideally with a nonprofit organization or within a nonprofit context.
  • Experience with Sales Cloud and/or Service Cloud required; experience with Nonprofit Cloud or NPSP strongly preferred.
  • Salesforce certification strongly preferred, specifically Administrator, Advanced Administrator, Platform App Builder and/or Nonprofit Cloud Consultant certifications.
  • Mastery of the basic Salesforce tools, including profiles and permission sets, custom fields and objects, Process Builder and Flow, etc; exercises good judgement deciding what tool to use.
  • Experience training and supporting non-technical staff in the use of Salesforce.
  • Experience managing integrations between Salesforce and other systems, including payment processors, email marketing systems and form tools.
  • Ability to learn quickly as Salesforce rolls out new features and when using existing features for the first time or in a new way.
  • Proficient with data export and import, using Dataloader or other tools, and use of Excel to facilitate uploads and data transformations as well as migrating data between objects or fields.
  • Demonstrated analytical and problem-solving skills, as well as troubleshooting expertise.
  • Experience with any of the tools that we use in conjunction with Salesforce, including Exponent Case Management, Booker25, Pardot, Apsona, Click & Pledge, DonorDrive, and FormAssembly, is a plus.
  • Knowledge, understanding and experience working with LGBTQ+, TGNC, POC, and Immigrant populations, including knowledge of the spectrum of gender identity, transgender issues, immigration, and POC issues.
  • Understanding of, and commitment to, undoing structural and institutional racism and bias and the spectrum of gender identity and bias. Consideration of the impacts and outcomes in decision-making processes and on underserved and historically oppressed communities.
  • A strong commitment to social justice and the mission of The Lesbian, Gay, Bisexual and Transgender Community Center.

COVID-19 Vaccination Requirement:

The Center is subject to the Department of Health and Mental Hygiene’s Commissioner’s Order requiring COVID-19 Vaccination or Testing for Staff in Residential and Congregate Settings announced August 10, 2021 from New York City’s Department of Health and Mental Hygiene. The Center is required to comply with this order because we have a number of contracts with New York City.

All current and new staff must either provide a one-time verification that they are fully vaccinated with either a single-dose of an FDA- or WHO-approved one-dose COVID-19 vaccine or the second dose of an FDA- or WHO-approved two-dose vaccine. Those who do not provide documentation of their vaccination status must provide documentation of a negative PCR test every 7 days.

The Center’s Commitment to Equity & Inclusivity:

The Center was born of community activism in response to the AIDS epidemic, ensuring a place for LGBTQ people to access information, care, and support that they were not receiving elsewhere. We opened in 1983 to help people who had doors constantly closed in their faces, ostracized by family, friends, and shunned by the general society. Since that time, we have continually provided a wide array of services and programs to serve our community, with an intentional focus on providing support to those who are most vulnerable. We have always taken great care to be a space that responds to community need; engaging in diversity, equity and inclusion work is another outgrowth of those ongoing efforts. We recognize that in order to help LGBTQ individuals and our diverse community achieve parity in health, justice, opportunity and success outcomes, our organization must hold a strong foundation and competency in, as well as invest organizational focus on, equity and inclusion frameworks, practices and policies. This is also true in our hiring and retention of staff.

The Center is an Equal Opportunity Employer.