Community Casework Manager

Title: Community Casework Manager

Reports to: Director of Adult Services

Classification: Full-Time | Exempt

Salary & Benefits: $70,000 to $80,000. The Center offers a comprehensive benefits package that includes medical, dental, vision, 401K with an employer contribution, voluntary life and LTD insurance, paid parental, family care and gender affirming healthcare leave. We also offer a generous paid time off policy.

Schedule: Generally Monday through Friday. Work days and hours may shift depending on scheduling needs; typical schedule will be 10:00 a.m. to 6:00 p.m.; flexibility required. This position is classified as a hybrid role with a minimum of 3 days onsite per week, with Thursdays as a staff-wide in-office day.

Summary: The Community Casework Manager is responsible for the advancement of case management, health insurance navigation, community-focused programming, and supportive direct community services at The Center. This includes planning, implementation, and delivery of the spectrum of community and survivor services across The Center, as prescribed by a grant from the New York State Office of Victim Services, the New York State Health Marketplace and additional funding streams. These services seek to improve the offerings of targeted, empirically proven healing services to LGBTQ, TGNC, POC, and immigrant survivors of crime and violent crime, providing trauma-informed care to these survivors, developing programming, administrative and reporting, and networking needs.

Essential Duties and Responsibilities:

• Leadership
  • Advance the mission of The Center by providing departmental leadership and management of the Case Management and Health Insurance Navigation teams.
  • Work with department managers and teams to engage communities in the provision of intersectional collaboration and successful community engagement.
  • Cultivate new and existing relationships with partners with the goal of ensuring sufficient continuum of care and access to services.
  • Engage in the continued development of department coordinators and support their ability to develop individual members of their respective teams.

• Program Management
  • Provide management, direction, and support implementation for all aspects of The Center’s Case Management team, including direct service and program work plans, fiscal goal plans, and grant work plans.
  • Directly supervise the Patient Navigation Coordinator, Case Management team, and interns as applicable.
  • Establish and maintain relationships with similarly oriented external providers to ensure The Center’s Case Management team can provide robust service plans for community members.
  • Work with the Director of Adult Services and with other managers and directors to meet all deliverables associated with the Office of Victim Services (OVS) grant and other applicable grants streams, including tracking of deliverables for all relevant program areas and updating the monthly dashboard to ensure contract compliance.
  • Provide management, direction, and support implementation for all aspects of the Health Insurance Navigation team
  • Monitor and track spending for programs and coordinate with the Senior Director of Contracts and Finance Administration to oversee budgeting.
  • Maintain existing metrics and collaborate with Center Directors and Managers to expand outcomes focused metrics for services provided by Center Support.
  • Provide support in the planning and implementation of outreach events with community partners with a focus on Immigration supportive services, education around public benefits through a trauma-informed lens.Maintain consistent communication with Program Managers from grant and funding streams and attend scheduled meetings, events and conferences to represent Center programming and coordinate with stakeholders.
  • Provide cross coverage for all other Center Support program unit tasks, duties and populations as needed.
  • Other duties as assigned.

Position Requirements:

• Three (3) to five (5) years of previous experience and demonstrated ability and aptitude in program and people management.
• Bachelor's degree; or equivalent transferable life/professional experience.
• Bilingual or multilingual strongly preferred. Language preferences: Spanish, Bengali, Russian, and/or French-Creole.
• Strong, demonstrated experience and skills in program development, project management, event production, volunteer/staff supervision, community organizing, and outreach.
• Experience leading teams through a supportive and collaborative approach.
• Previous experience, from a trauma-informed perspective, in working with individuals that have experience working with survivors of crimes and their families, including survivors of intimate partner violence, hate crimes and violent crimes.
• Significant knowledge, understanding and experience working with LGBTQ+, TGNC, BIPOC, and Immigrant populations, including knowledge of the spectrum of gender identity, transgender issues, immigration, and BIPOC issues.
• Excellent written and verbal communication skills.
• Superb interpersonal skills and ability to work with a wide range of work styles and cultural backgrounds.
• A flexible, creative, and assertive self-starter is a must.
• Experience working effectively in coalitions with diverse communities and an understanding of the intersectionality of oppressions.
• Commitment to inclusive, multicultural programming; prior experience working within coalitions with diverse communities and an understanding of intersectional oppressions.
• A strong commitment to social justice and the mission of The Lesbian, Gay, Bisexual and Transgender Community Center.

The Center’s Commitment to Equity & Inclusivity:

The Center was born of community activism in response to the AIDS epidemic, ensuring a place for LGBTQ people to access information, care, and support that they were not receiving elsewhere. We opened in 1983 to help people who had doors constantly closed in their faces, ostracized by family, friends, and shunned by the general society. Since that time, we have continually provided a wide array of services and programs to serve our community, with an intentional focus on providing support to those who are most vulnerable. We have always taken great care to be a space that responds to community need; engaging in diversity, equity and inclusion work is another outgrowth of those ongoing efforts. We recognize that in order to help LGBTQ individuals and our diverse community achieve parity in health, justice, opportunity and success outcomes, our organization must hold a strong foundation and competency in, as well as invest organizational focus on, equity and inclusion frameworks, practices and policies. This is also true in our hiring and retention of staff.

The Center is an Equal Opportunity Employer.