Reports to: Community Casework Manager

Classification: Full-Time | Non-Exempt

Salary Range: $44,000-$46,000. The Center offers a competitive benefits package that includes medical, dental, vision, 401k with employer contribution, voluntary life, short-term, and long-term disability insurance, paid parental, family care, and gender affirming healthcare leave. We also offer a generous paid time off policy.

Schedule: 35 hours per week. Position may require evening and weekend shifts, as necessary. Flexibility required.

Summary: The In-Person Assistor/Navigator will provide screening and enrollment of eligible individuals and small businesses into the New York State of Health (NYSOH) official health plan Marketplace.

Essential Duties and Responsibilities:

  • Successful completion of the New York State Department of Health Patient Navigator training that will provide a thorough oversight of the new health insurance options.
  • Provide in person health insurance enrollment services to potential enrollees; educating and facilitating enrollment into Qualified Health Plans (QHPs), supplementary plans available through the Marketplace (if offered) and/or into Insurance Affordability Programs (IAPs).
  • Assist potential enrollees with grievances, complaints or questions regarding their health coverage or a determination related to their coverage.
  • Provide information in a fair and impartial manner which is culturally and linguistically appropriate, and disability accessible, for the populations being served under the Marketplace, including individuals with limited English proficiency.
  • Work with Center staff to implement the approved program plan in order to identify potential enrollees (both individuals and small businesses).
  • Work offsite including but not limited to: tabling at other nonprofit organizations, events, street fairs, etc. to identify/recruit potential enrollees and meet program deliverables.
  • Attend community events and meetings in order to inform the public that this service is available.
  • Make several annual presentations to community based organizations, community groups, small business associations, etc. educating them about the New York State of Health.
  • Collaborate with various community partners to increase enrollment.
  • Attend program specific meetings (travel to Albany may be required), as needed.
  • Attend departmental/organizational staff meetings, as necessary.

Position Requirements:

  • BA or equivalent or relevant professional and educational experience required.
  • Minimum two years of experience working in nonprofit organizations or social services agencies.
  • Bilingual fluency in Spanish, French, French-Creole, Bengali, and/or Russian is required.
  • Experience enrolling individuals into Medicaid or other government assistance programs is a plus.
  • Highly organized with an attention to detail.
  • Ability to be creative/entrepreneurial in order to enhance The Center’s program plan.
  • Ability to problem solve in a team and independently.
  • Ability to work independently both on and offsite.
  • Computer proficiency with Microsoft Office (Outlook/Word/PowerPoint/Excel) and web based applications.
  • Significant knowledge, understanding and experience working with LGBTQ+, TGNC, POC, and Immigrant populations, including knowledge of the spectrum of gender identity, transgender issues, immigration, and POC issues.
  • Good interpersonal skills and ability to work with a wide range of work styles and cultural backgrounds.
  • A flexible, creative, and assertive self-starter is a must.
  • Experience working effectively in coalitions with diverse communities and an understanding of the intersectionality of oppressions.
  • Commitment to inclusive, multicultural programming; prior experience working in coalitions with diverse communities and an understanding of intersectional oppressions.
  • Understanding of, and commitment to, undoing structural and institutional racism and bias and the spectrum of gender identity and bias. Consideration of the impacts and outcomes in decision-making processes and on underserved and historically oppressed communities.
  • A strong commitment to social justice and the mission of The Lesbian, Gay, Bisexual and Transgender Community Center.

COVID-19 Vaccination Requirement:

The Center is subject to the Department of Health and Mental Hygiene’s Commissioner’s Order requiring COVID-19 Vaccination for Staff in Residential and Congregate Settings from New York City’s Department of Health and Mental Hygiene. The Center is required to comply with this order because we have a number of contracts with New York City.

All current and new staff must provide a one-time verification that they are fully vaccinated with either a single-dose of an FDA- or WHO-approved one-dose COVID-19 vaccine or the second dose of an FDA- or WHO-approved two-dose vaccine.

The Center’s Commitment to Equity & Inclusivity:

The Center was born of community activism in response to the AIDS epidemic, ensuring a place for LGBTQ people to access information, care, and support that they were not receiving elsewhere. We opened in 1983 to help people who had doors constantly closed in their faces, ostracized by family, friends, and shunned by the general society. Since that time, we have continually provided a wide array of services and programs to serve our community, with an intentional focus on providing support to those who are most vulnerable. We have always taken great care to be a space that responds to community need; engaging in diversity, equity and inclusion work is another outgrowth of those ongoing efforts. We recognize that in order to help LGBTQ individuals and our diverse community achieve parity in health, justice, opportunity and success outcomes, our organization must hold a strong foundation and competency in, as well as invest organizational focus on, equity and inclusion frameworks, practices and policies. This is also true in our hiring and retention of staff.

The Center is an Equal Opportunity Employer.