Bilingual Case Management Coordinator

Reports to: Community Casework Manager

Classification: Full Time | Non-Exempt

Salary & Benefits: $55,000 - $60,000. The Center offers a comprehensive benefits package that includes medical, dental, vision, 401K with an employer contribution, voluntary life and LTD/STD insurance, paid parental, family care and gender affirming healthcare leave. We also offer a generous paid time off policy.

Schedule: Generally Monday through Friday. Work days and hours may shift depending on scheduling needs; typical schedule will be 10:00 a.m. to 6:00 p.m.; flexibility required.

Summary: The Bilingual Case Management Coordinator helps address constituent needs by providing constituents with intakes, case management, referrals, and connecting constituents with programming across The Center. The Coordinator is part of the Center Support team, which includes Case Management Services through the Office of Victim Services, Patient Navigation, social support groups, Economic Initiatives and HIV and Sexual Health Services, and will work collaboratively with each team. This role will also work across other programmatic areas, including Mental Health Services and Substance Use Treatment Services.

Essential Duties and Responsibilities:

• Provide ongoing case management for constituents including writing case notes, identification of needs/needs assessments, ongoing meetings, safety planning, referrals and connections, advocacy with medical providers, educational providers, immigration, law enforcement, life-skills, and other city and state agencies.
• Confirm receipt of services from both external and internal referral appointments made for community members.
• Support, create, and implement a variety of engagement strategies to empower immigrant, undocumented, and asylum-seeking LGB, Trans and Gender Expansive communities.
• Support the scheduling of intakes and conduct intakes, including maintaining paper records, collecting demographic information and details for grant reporting and inputting them into data systems and ensuring all intakes have received necessary follow-up steps and assignments.
• Work and coordinate with front desk and administrative staff to ensure constituents move smoothly through the intake process and into program assignment.
• Provide support for all Center Support teams.
• Assist in linking constituents to both internal and external resources including referrals and follow-up support and maintaining contacts.
• Participate in all Center Support meetings and other relevant Center staff and grant funding related meetings, along with regular meetings with members of the Center Support team for supervisory and program planning purposes.
• Other duties as assigned.

Position Requirements:

• Two (2) to four (4) years minimum experience and success in the provision of case management, mental health, community, and social services support.
• Bilingual or multilingual required. Language preferences: Spanish, Bengali, Russian, French, and/or French-Creole.
• Excellent administrative, organization, and written/verbal communication skills.
• Strong interpersonal skills and ability to work with a wide range of work styles and cultural backgrounds.
• Detail-oriented and ability to handle multiple tasks at once.
• Previous trauma-informed support experience in working with individuals who are survivors of crimes and their families, including survivors of intimate partner violence, hate crimes and violent crimes.
• Knowledge of behavioral health resources in the greater New York City area and treatment regulations and programs.
• Commitment to inclusive, multicultural programming; prior experience working with diverse communities and an understanding of intersectionality
• An understanding of the concepts of institutional and structural bias, racism, and gender identity inequities, and their impacts on the communities served at The Center
• Knowledge and understanding of the issues, needs, and interests of LGBT communities of color, youth, adults, families and community, including knowledge of the spectrum of gender identity and transgender issues, substance use, mental health, and homelessness
• A strong commitment to the mission of The Lesbian, Gay, Bisexual and Transgender Community Center.

The Center’s Commitment to Equity & Inclusivity:

The Center was born of community activism in response to the AIDS epidemic, ensuring a place for LGBTQ people to access information, care, and support that they were not receiving elsewhere. We opened in 1983 to help people who had doors constantly closed in their faces, ostracized by family, friends, and shunned by the general society. Since that time, we have continually provided a wide array of services and programs to serve our community, with an intentional focus on providing support to those who are most vulnerable. We have always taken great care to be a space that responds to community needs; engaging in diversity, equity and inclusion work is another outgrowth of those ongoing efforts. We recognize that in order to help LGBTQ individuals and our diverse community achieve parity in health, justice, opportunity and success outcomes, our organization must hold a strong foundation and competency in, as well as invest organizational focus on, equity and inclusion frameworks, practices and policies. This is also true in our hiring and retention of staff.

The Center is an Equal Opportunity Employer.