Reports To: Senior Director of Operations
Classification: Full-time | Non-Exempt. This position is currently budgeted through June 30, 2022 with the potential to extend past that date.
Salary & Benefits: $27.50/hour. The Center offers a competitive benefits package that includes medical, dental, vision, 401k with employer contribution, voluntary life, short-term, and long-term disability insurance, paid parental, family care, and gender affirming healthcare leave. We also offer a generous paid time off policy.
Schedule: Typical schedule will be 2:00 p.m. to 10:00 p.m. Wednesday to Sunday; work days and hours may shift depending on scheduling needs; flexibility required.
Summary: The Community Safety Coordinator is responsible for ensuring a peaceful, safe and friendly environment with The Center at all times. This individual will be the first responder for interventions when a safety matter arises among people in the space, including staff, community members, and other guests. They will serve The Center community through building and strengthening safety, restoring and rebuilding community connections, and offering resources. The Coordinator seeks to reduce risk factors, ensure stability, safety and wellness in times of crisis, and builds competencies and social capital among community members. This role encompasses violence prevention, de-escalation, and restoration. Many of the community members we serve face multiple layers of oppression and have been improperly supported by many systems that are intended to serve them, including the healthcare system, criminal justice system, foster care, and/or homelessness systems.
Essential Duties and Responsibilities:
- Serve as the first point of contact for any safety concerns to intervene and de-escalate situations.
- Collaborate with the Information & Referral (I&R) Manager and the I&R Coordinator to proactively identify, improve, address and/or solve issues that will lead to increased visitor satisfaction and engagement, using a race and gender equity lens.
- Greet Center visitors, answer questions, provide referrals, troubleshoot challenges, investigate matters and resolve conflicts through de-escalation and restorative practices.
- Proactively initiate non-judgmental conversations to create and maintain relationships and provide a consistent presence.
- Contribute to creating protocols, trainings and other learning opportunities for staff, particularly the I&R Team, to ensure effective implementation of safety plans and safety management techniques.
- Support the I&R Team in responding to requests for assistance and support.
- Serve as emergency backup for the front desk and perform all I&R Specialist responsibilities, including rounds, as needed.
- Prepare and maintain incident reports and attend Incident Report Review Committee meetings.
- Identify trends and areas of concern related to space climate and safety and raise awareness of potential issues with appropriate staff.
- Collaborate with the Space Management Team to inform them of safety concerns and re/establish safety protocols.
- Collaborate with Operations leadership to assist in the preparation and implementation of emergency responses/drills, operations, and other related safety issues.
- Make recommendations to improve Center policies to increase community safety and engagement, especially through an equity lens/restorative justice perspective.
- Collaborate with operations staff to plan for major Center events to ensure safety management.
- Interact with and coordinate services with local law enforcement, fire, medical, mental health, and other first responders, as needed.
- Other duties as needed/assigned.
- HS diploma, GED or equivalent transferable life/professional experience.
- Minimum of three years of relevant experience in safety/crisis management, including de-escalation, conflict resolution and/or restorative practices.
- Bilingual in Spanish, a plus.
- Experience working directly with vulnerable populations (examples include but are not limited to work with youth, those experiencing housing insecurity, those struggling with substance use or in recovery, people with mental health and/or physical health conditions).
- Comfortable and willing to work nontraditional hours in a community center setting that serves vulnerable populations; available to primarily work evening and weekend and holiday shifts.
- Excellent customer service and interpersonal, verbal, and written communication skills.
- Ability to adapt to circumstances in a sometimes high-pressure environment and demonstrate sound judgment and critical thinking skills.
- Physical Requirements: Ability to climb staircases; ability to walk and stand for extended or continuous periods of time.
- Demonstrated ability to work with individuals of diverse races, identities, ethnicities, ages, gender identity and sexual orientations in a social justice driven environment.
- Understanding of, and commitment to, undoing structural and institutional racism and bias and the spectrum of gender identity and bias. Consideration of the impacts and outcomes in decision-making processes and on underserved and historically oppressed communities.
- A strong commitment to social justice and the mission of The Lesbian, Gay, Bisexual and Transgender Community Center.
COVID-19 Vaccination Requirement:
The Center is subject to the Department of Health and Mental Hygiene’s Commissioner’s Order requiring COVID-19 Vaccination for Staff in Residential and Congregate Settings from New York City’s Department of Health and Mental Hygiene. The Center is required to comply with this order because we have a number of contracts with New York City.
All current and new staff must either provide a one-time verification that they are fully vaccinated with either a single-dose of an FDA- or WHO-approved one-dose COVID-19 vaccine or the second dose of an FDA- or WHO-approved two-dose vaccine.
The Center’s Commitment to Equity & Inclusivity:
The Center was born of community activism in response to the AIDS epidemic, ensuring a place for LGBTQ people to access information, care, and support that they were not receiving elsewhere. We opened in 1983 to help people who had doors constantly closed in their faces, ostracized by family, friends, and shunned by the general society. Since that time, we have continually provided a wide array of services and programs to serve our community, with an intentional focus on providing support to those who are most vulnerable. We have always taken great care to be a space that responds to community needs; engaging in diversity, equity and inclusion work is another outgrowth of those ongoing efforts. We recognize that in order to help LGBTQ individuals and our diverse community achieve parity in health, justice, opportunity and success outcomes, our organization must hold a strong foundation and competency in, as well as invest organizational focus on, equity and inclusion frameworks, practices and policies. This is also true in our hiring and retention of staff.
The Center is an Equal Opportunity Employer.