Program Evaluation and Data Systems Coordinator

Position Title: Program Evaluation and Data Systems Coordinator

Reports To: Director of Program Evaluation and Data Systems

Classification: Full-time

Salary & Benefits: $55,000 - $65,000. The Center offers a competitive benefits package that includes medical, dental, vision, 401k with employer contribution, voluntary life, short-term, and long-term disability insurance, paid parental, family care, and gender affirming healthcare leave. We also offer a generous paid time off policy.

Schedule: Typical schedule will be Monday through Friday, 10 a.m. to 6 p.m. This position is classified as a hybrid role with a minimum of 3 days onsite per week, with Thursdays as a staff-wide in-office day.

Summary: The Program Evaluation and Data Systems Coordinator supports the Director of Program Evaluation and Data Systems in managing all aspects of the evaluation and processes associated with Center programs. This role involves assisting in the implementation of evaluation methods, supporting data collection, ensuring data accuracy, and assisting with data analysis and interpretation. The Coordinator also plays a key role in providing user support, communicating with program staff, and helping to oversee systems used by program staff.

Essential Duties and Responsibilities:

• Support the management of systems and processes for program delivery.
• Troubleshooting case management software (Exponent Case Management within Salesforce) and other connected program systems.
• Develop tools, document processes, and conduct relevant literature reviews and background research to support evaluation activities.
• Monitor progress, identify trends, and derive insights from qualitative and quantitative data.
• Support the ongoing assessment of staff needs and program impact.
• Produce regular reports and dashboards to facilitate data-driven inquiry.
• Contribute to collaborative efforts, share insights, and assist with project coordination to support the overall Data and Evaluation (D&E) team
• Facilitate analysis of data to strengthen service provision and outcomes.
• Prepare reports, newsletters, memos, and presentations for internal and external use.
• Perform quality assurance testing in systems and ensure data quality for programs.
• Support the communication of reports, analytical insights, and other data and evaluation resources across the organization.
• Communicate technical information to various audiences.
• Conduct regular audits and quality checks on program data to maintain accuracy, completeness, and integrity.
• Train and support staff members on data entry procedures and data quality assurance measures.
• Assist with various project-related activities as delegated by project leads or supervisors, including but not limited to research, documentation, scheduling, and coordination.
• Other duties as assigned.

Position Requirements:

• Bachelor's in Health and Human Services, Public Health, Public Policy, Social Work, Public Administration, or a related field preferred; or equivalent, transferable life/professional experience.
• Minimum of two (2) to four (4) years of experience in data management, analysis, and/or program evaluation.
• Familiarity with Salesforce preferred; Exponent Case Management experience a plus.
• Experience with quantitative and qualitative research methods: Literature review, survey design, focus groups and interviews, data collection and analysis
• Experience with database applications, electronic health records, statistical tools, or case management systems.
• Strong analytical, creative and problem-solving skills.
• Basic understanding of evaluation methodologies used in social policy research and program evaluation.
• Strong attention to detail and ability to work with data from multiple sources.
• Strong verbal, written, and presentation skills.
• Ability to collaborate effectively with diverse individuals and foster good working relationships.
• Knowledge, understanding and experience working with LGBTQ+, TGNC, POC, and Immigrant populations, including knowledge of the spectrum of gender identity, transgender issues, immigration, and POC issues.
• Understanding of, and commitment to, undoing structural and institutional racism and bias and the spectrum of gender identity and bias. Consideration of the impacts and outcomes in decision-making processes and on underserved and historically oppressed communities.
• A strong commitment to social justice and the mission of The Lesbian, Gay, Bisexual and Transgender Community Center.

The Center’s Commitment to Equity & Inclusivity:

The Center was born of community activism in response to the AIDS epidemic, ensuring a place for LGBTQ people to access information, care, and support that they were not receiving elsewhere. We opened in 1983 to help people who had doors constantly closed in their faces, ostracized by family, friends, and shunned by the general society. Since that time, we have continually provided a wide array of services and programs to serve our community, with an intentional focus on providing support to those who are most vulnerable. We have always taken great care to be a space that responds to community needs; engaging in diversity, equity and inclusion work is another outgrowth of those ongoing efforts. We recognize that in order to help LGBTQ individuals and our diverse community achieve parity in health, justice, opportunity and success outcomes, our organization must hold a strong foundation and competency in, as well as invest organizational focus on, equity and inclusion frameworks, practices and policies. This is also true in our hiring and retention of staff.

The Center is an Equal Opportunity Employer.