Immigration Support Coordinator

Reports to: Community Casework Manager

Classification: Full Time | Non-Exempt

Salary & Benefits: $55,000 to $60,000. The Center offers a comprehensive benefits package that includes medical, dental, vision, 401K with an employer contribution, voluntary life and LTD insurance, paid parental, family care and gender affirming healthcare leave. We also offer a generous paid time off policy.

Schedule: Generally Monday through Friday. Work days and hours may shift depending on scheduling needs; typical schedule will be 10:00 a.m. to 6:00 p.m.; flexibility required to work evenings and weekends as needed. This position is classified as a hybrid role with a minimum of 3 days on site per week, with Thursdays as a staff-wide in-office day. This role will support other Center Support program areas in assisting 1,200 immigrants for the duration of the contract year Sept 2024- August 2025.

Summary: The Immigration Services Coordinator helps address community members' needs with a particular focus on immigrant, undocumented, and asylum-seeking LGB, trans and gender expansive communities. The Coordinator is primarily responsible for providing English- and Spanish-speaking constituents with intakes, case management, connecting constituents with external immigration services and resources, as well as programming across The Center. The Coordinator works collaboratively across the Center Support team, which includes Community Casework Services, Social Groups, and HIV and Sexual Health Services.

Essential Duties and Responsibilities:

• Provide ongoing case management for immigrant constituents, including conducting intakes, writing case notes, identifying needs/needs assessments, ongoing follow up meetings, safety planning, internal and external referrals as well as connections to legal immigration services and other immigrant-specific supports. This role will support other Center Support program areas in assisting 1,200 immigrants for the duration of the contract year Sept 2024 - August 2025.
• Confirm receipt of services from both external and internal referral appointments made for community members.
• Build and manage partnerships with external organizations and public entities, including the NYC Shelter and transitional housing systems, and organizations that specialize in assisting immigrants.
• Plan monthly presentations on immigration-related topics (i.e. know your rights, legal immigration resources, info sessions on asylum seeking applications, etc.).
• Participate at events and activities organized by the Hispanic Federation and other partner organizations in support of immigrant communities.
• Support, create, and implement a variety of engagement strategies to empower immigrant, undocumented, and asylum-seeking LGB, trans and gender expansive communities.
• Work and coordinate with front desk and administrative staff to ensure constituents move smoothly through the intake process and into program assignment.
• Support in the coordination of internal referrals across the different program teams within Center Support, including Patient Navigation, Case Management, Center Works, Social Group, and HIV/Sexual Health Services.
• Participate in all Center Support meetings and other relevant Center staff and grant funding related meetings, along with regular meetings with members of the Center Support team for supervisory and program planning purposes.
• Other duties as assigned

Position Requirements:

• Two (2) to four (4) years of experience and success in the provision of services to immigrant communities.
• Familiarity with the legal immigration landscape of the United States. This will include having general knowledge of asylum and adjustment of status processes, work authorization applications, amongst other immigration-related procedures.
• Experience in data collection, entry, and reporting. Familiarity with Salesforce a plus.
• Bachelor’s degree or equivalent transferable life/professional experience.
• Must be fully fluent in Spanish, including reading and writing.
• Knowledge of behavioral health resources in the greater New York City area and treatment regulations and programs.
• Previous trauma-informed support experience in working with individuals who are survivors of crimes and their families
• Excellent administrative, organization, and written/verbal communication skills.
• Strong interpersonal skills and ability to work with a wide range of work styles and cultural backgrounds.
• Detail-oriented and ability to handle multiple tasks at once.
• Commitment to inclusive, multicultural programming; prior experience working with diverse communities and an understanding of intersectionality
• Demonstrated ability to work with individuals of diverse races, identities, ethnicities, ages, gender identities, and sexual orientations in a social justice drive environment.
• Understanding of, and commitment to, undoing structural and institutional racism and bias and the spectrum of gender identity and bias. Consideration of the impacts and outcomes in decision-making processes and on underserved and historically oppressed communities.
• A strong commitment to social justice and the mission of The Lesbian, Gay, Bisexual and Transgender Community Center.

The Center’s Commitment to Equity & Inclusivity:

The Center was born of community activism in response to the AIDS epidemic, ensuring a place for LGBTQ people to access information, care, and support that they were not receiving elsewhere. We opened in 1983 to help people who had doors constantly closed in their faces, ostracized by family, friends, and shunned by the general society. Since that time, we have continually provided a wide array of services and programs to serve our community, with an intentional focus on providing support to those who are most vulnerable. We have always taken great care to be a space that responds to community needs; engaging in diversity, equity and inclusion work is another outgrowth of those ongoing efforts. We recognize that in order to help LGBTQ individuals and our diverse community achieve parity in health, justice, opportunity and success outcomes, our organization must hold a strong foundation and competency in, as well as invest organizational focus on, equity and inclusion frameworks, practices and policies. This is also true in our hiring and retention of staff.

The Center is an Equal Opportunity Employer.